Patient Account Representative
About this role
Patient Account Representative
The Patient Account Representative – Self-Pay is an extension of a client’s business office staff. Representatives are responsible for taking in-coming and out-going calls to patients and insurance companies to resolve patient accounts. All client policies and procedures are followed. Representatives will perform any and all job-related duties as assigned.
This position is hybrid, based out of our Mitchell, SD office. Individuals must be able to work an eight hour shift between the hours of 7:00 AM CT - 5:00 PM CT.
The qualified individual will be receiving incoming calls and making outbound calls and soft collections.
- Inbound calling emphasis
- Account Review
- EOB knowledge
- Assist patients with policy statuses and insurance verifications
- Customer Service
- Account Updates
- Strong Verbal / Written Communication Skills
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