OTC Product Execution Lead - Sr. Manager
About this role
About the Role Lead Amgen's global OTC digital platforms and support operations, with accountability for system support and performance management, process standardization, and customer experience outcomes across regions. This role combines global team leadership with ownership of core OTC capabilities, driving measurable improvements in cycle time, service quality, and operational efficiency. Reporting to the Director of Global Customer Experience & Order-to-Cash, you will lead teams based in India and partner across Finance, Commercial, Quality, and Technology teams globally to deliver scalable, high-impact solutions. What You'll Do
- Lead and scale digital OTC support teams to deliver consistent, high-quality service across Americas, EMEA, and JAPAC pertaining to SAP, EDI, CRM (Salesforce), robotic process automations (RPAs), and AI platforms/tools.
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