Operations Team Representative
About this role
Job title: Operations Team Representative
About the job
This role is the support operations hub of the Sibi business — the front line for all incoming customer needs across calls, emails, intercom, Slack, and more. You’ll become deeply familiar with the Sibi ordering platform, our products, and the way the business runs end to end, allowing you to handle inbound inquiries and resolve issues efficiently and effectively across every channel.
What you'll do
- Serve as the first point of contact for customer inquiries across multiple channels — calls, email, intercom, Slack, and more
- Handle questions related to order status, delivery issues, and product information
- Provide prompt, accurate, and professional responses to customer concerns
- Use provided software to track customer interactions and resolutions
- Schedule contractors and manage jobs
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