Operations Manager (Head of PMO & Operations)
About this role
The role leads the Project Management Office (PMO) and oversees strategic project delivery in Lagos. Responsibilities include developing and implementing operational governance frameworks, policies, SOPs, and service standards; standardising project management methodologies, reporting frameworks, and project controls; ensuring projects are delivered within scope, budget, quality standards, and timelines; driving process improvement, operational transformation, and continuous improvement initiatives; developing operational dashboards, performance reports, and executive-level reports; monitoring KPIs and recommending strategies for business improvement; coordinating cross-functional teams and managing operational risks.
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