Operations Manager
About this role
Summary
We're seeking an experienced Operations Manager to lead our Provider Enrollment operations supporting healthcare clients. In this role, you'll oversee daily contact center operations, develop leaders, strengthen client relationships, and drive continuous improvements in quality, service delivery, and operational performance. You'll collaborate with internal and external stakeholders to solve business challenges, improve processes, and ensure successful delivery against contractual commitments.
Your role in our mission
- Lead the day-to-day operations of a Provider Enrollment contact center, ensuring service levels, quality standards, operational KPIs, and contractual commitments are consistently achieved.
- Build, coach, and develop managers, supervisors, and frontline employees while fostering a culture of accountability, collaboration, and continuous improvement.
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