Operations Engineer I
About this role
Job title: Operations Engineer I
Under general supervision, this position is responsible for monitoring and supporting maintenance of J. B. Hunt technological systems for operational stability, as well as providing Tier 2 support through managing tickets, resolving moderately complex technical problems, and progressing alerts for critical infrastructure issues. The incumbent identifies potential impacts, contributes to major incidents, and maintains documentation for processes.
Job Description
Key Responsibilities
- Escalates system alerts and/or failures to relevant teams; partner cross-functionally to structure workflows that enable alerts
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