Operations Analyst, Customer Retention - Acton, MA (Hybrid)
About this role
About the Role This role sits at the intersection of customer success, analytics, operations, and technology to identify opportunities to improve how customers start, engage with, and stay connected to Insulet's products, using data to drive retention initiatives and better patient outcomes. The position offers high visibility across multiple functions and is ideal for translating data into action and leading initiatives that improve patient adherence in a mission-driven healthcare setting. What You'll Do
- Partner with Customer Success leadership to identify opportunities to improve customer onboarding, engagement, and retention.
- Analyze customer journey trends, engagement patterns, and operational performance metrics to uncover barriers to customer success.
- Support the development and execution of retention-focused programs, pilots, and interventions.
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