Onboarding Specialist
About this role
Onboarding Specialist
Job Summary
The Onboarding Specialist is the primary contact for members as they transition to a CCA health plan. The Specialist contacts new members via telephonic outreach and identifies both the member's existing healthcare services that will continue and new service requests. The Specialist works to ensure that member needs are addressed through liaising with internal CCA providers and external healthcare providers. The Specialist also educates the member on health plan offerings and addresses members' questions or concerns.
Essential Functions
Serves as the primary member contact and advocate until their care team is established, both through direct member outreach and inbound call support
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