On-Duty Customer IT Support Specialist - Middle+
About this role
On-Duty Customer IT Support Specialist - Middle+
We are looking for a On-Duty Customer IT Support Specialist to join our Customer IT Support team.
The Customer IT Support team is responsible for managing technical issues of the company’s clients, resolving issues related to the company’s products, and ensuring users have a clear understanding of how to use them.
Challenges that await you:
- Coordinate our incident response from detection to resolution by operating quickly.
- Respond instantly and effectively to critical incidents: classify, prioritize, and escalate them to the appropriate technical teams.
- Coordinate actions across multiple teams to resolve incidents as fast as possible; stay involved until full resolution
- Monitor the health of critical company services and infrastructure
- Keep internal stakeholders updated on the incident status and resolution progress
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