Offshore Account Manager_Customer Success
About this role
About the Role Photon is hiring an Offshore Engagement Manager in India to lead key accounts, drive alignment between delivery and client needs, and act as a trusted advisor for strategic customers. The role focuses on managing relationships, governance, and opportunities for Photon services in a fast-paced IT services environment. What You'll Do
- Manage key accounts portfolio and achieve strategic objectives; develop account plans to meet targets and establish long-term relationships.
- Communicate with major clients regularly, respond to queries, and act as liaison between customers and internal teams including Delivery and Presales.
- Prepare monthly governance decks with Delivery and Presales; monitor project alignment and suggest Photon services to meet client needs.
- Handle complaints promptly and identify new potential strategic customers; monitor sales performance metrics.
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