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Officer, Client Service
Stanbic IBTC Bank
onsite
Northeast & Northwest Posted Jul 20, 2026
About this role
Job Description To assist clients with their service requests, complaints and queries in order to deliver a positive client experience.
Key Responsibilities
- Attend to telephonic queries regarding cheque books.
- Receive and handle ATM cards according to laid-down policies and procedures and perform daily balancing of ATM cards in conjunction with the Asset Custodian.
- Issue off-cycle statements at customer’s instance and take charges as appropriate and keep records of all source instructions from customers.
- Identify cross-selling and migration opportunities and sell products/services reactively and participate in tactical sales/marketing activities as required.
- Attend to the posting of all value transactions within own level of authority and advice Team Leader Frontline Support to verify all value transactions posted.
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