NOC/NSCC Technician I
About this role
NOC/NSCC Technician I
Overview
We have an exciting opportunity for you to become an integral member of the TNS Global NOC. You will be part of an operations team providing first line support, partner escalation and incident management across the TNS network. You will be responsible for the monitoring and supporting of the TNS customer network environment. Monitoring cusotomer endpoints and should be conversant in the role of upholding high availability networks, along with providing timely resolutions and quality assurance for customers.
Responsibilities
- Working closely with your peers and teams in the UK, the US and Asia, you will provide a first point of contact for fault support and assistance - to meet the expectations of our customers and their defined SLAs.
Responsibilities of the role include:
- Proactive monitoring and management of the TNS payments network.
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