NOA Contract Resolution Specialist
About this role
Job Summary
The NOA Contract Resolution Specialist is responsible for executing daily contract follow-up activities to ensure sales contract files are complete, accurate, and ready for timely recording. This role manages an assigned work queue, follows up on missing or incorrect documentation, supports routine contract corrections, and assists with payment documentation validation. The Specialist works in an SLA-driven environment, applies established checklists and procedures, and escalates complex or aged issues to the Supervisor to protect owner experience, revenue integrity, and compliance outcomes.
Specific Expected Contributions
- Execute assigned contract follow-up activities using prioritized aging reports to meet established SLAs.
- Request, validate, and index required documentation including disclosures, signatures, identification, and payment support.
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