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NMC Supervisor / Network Monitoring Center Supervisor

Alfred & Victoria Associates

About this role

Job Objective: To provide first and second level support on all Company’s products and services. To configure, monitor and manage the Company’s Content Delivery Network, to ensure maximum service availability to external and internal customers by providing efficient operations and maintenance support.

Responsibilities

  • Supervise Company’s Monitoring Team (NMC Operators 24/7)
  • Train and provide technical guidance for the monitoring team.
  • Ensure the NMC team follows the defined policies and procedures assigned to the management of alerts raised by infrastructure elements.
  • Ensure that NMC team are following the procedures and policies for proactive monitoring of distribution Network element, Servers Farm and Core IP network.
  • Ensure that NMC team are following the procedures and policies for proactive monitoring of customers links and third-party networks.

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