Network Operations Engineer II
About this role
Network Operations Engineer II
Our Tier 2 NOC Engineer is responsible for advanced troubleshooting, fault isolation, incident escalation, and network optimization within a globally distributed IP and Optical network. This role requires expertise in network infrastructure, troubleshooting, and operational support. The Tier 2 Engineer will be responsible for complex cases and driving them to resolution. This position also contributes to process improvements, automation, and monitoring system enhancements to optimize network operations.
Key Responsibilities
- Network Operations & Troubleshooting
- Operate and troubleshoot a globally based IP or Optical network.
- Perform fault isolation and resolution on Layer 0 and 1 network issues.
- Take ownership of network triggered tickets and work with Field Resources to ensure the issues are cleared.
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