Multilingual Customer Advisor - Volvo Action Service (VAS)
About this role
Job title: Multilingual Customer Advisor - Volvo Action Service (VAS)
About the Role Volvo Action Service (VAS) advisors are multilingual professionals who support customers with international breakdowns, taking ownership to get vehicles back on the road quickly. This role involves working in a 24/7, multinational team across Europe and beyond to deliver outstanding customer service and proactive problem-solving.
What You'll Do
- Provide multilingual support to Volvo Action Service customers across Europe for international breakdowns.
- Own each breakdown from initial contact to resolution, coordinating with dealers and updating customers on progress.
- Apply creative and proactive problem-solving to keep customers informed and reassured.
- Collaborate with colleagues across Ghent, Rugby, Bucharest and Johannesburg in a 24/7, multi-site environment.
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