Member Service Representative
About this role
NASM, a division of Ascend Learning, is hiring a Member Service Representative reporting to the Member Service Manager. The Member Service Representative will have responsibility for engaging with NASM and AFAA members in a contact center environment to provide post-sales support.
This position will hybrid out of our Gilbert, AZ office. Remote candidates will be considered.
Provide accurate, friendly, and responsive service to NASM and AFAA members that meet or exceed Service Level Agreements. Resolve incoming member requests and inquires via telephone, email, and/or social media. Provide light technical support for members including UN/PW resets, browser/operating compatibility evaluation and courseware tutorials. Process in-policy member requests for cancellations and retests, and make resolution-oriented and fair recommendations for out-of-policy requests.
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