[MedTech] Manager, CS Enablement, CKAM, Surgery/Cardio CS, Deliver, Integrated Supply Chain
About this role
About the Role Johnson & Johnson's MedTech CS Enablement team seeks a Manager to lead customer service operations for Surgery, Electrophysiology, and Neurovascular units. The role focuses on achieving KPI targets and elevating customer satisfaction through team leadership, cross-functional collaboration, and driving process improvements and automation to build a reliable, high-performing supply chain. What You'll Do
- Lead and coach the customer service team, develop growth strategies, and ensure effective resource planning and succession.
- Manage customer segmentation, strategy, and collaboration with Commercial Excellence, Finance, Marketing, IT and other supply chain functions to improve customer ease of doing business and deliver mutually beneficial solutions.
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