Manager – Service Leads & Business Process
About this role
Description
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Work Arrangement
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This role is categorized as hybrid. The successful candidate is expected to report to GM Warren Technical Center (WTC) three times per week, or as dictated by business needs.
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The Role
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The Manager – Service Leads & Business Process manages a distinct business area focused on driving GM Dealer service lane performance through Business Development and service lead conversion, technical strategy, and data-informed decision-making. The main objective of this role is to identify and execute the key dealership service lane processes that will allow for conversion of a service lead into an optimal customer experience and revenue opportunity. The role translates strategy into clear direction for the team, aligns cross-functional stakeholders around priorities, and drives execution across programs, reporting, and performance-improvement initiatives.
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