Manager, Quality Assurance
About this role
About the Team
Customer Experience and Integrity (CXI) is at the core of DoorDash’s operating engine. As a leader of the CXI Quality Assurance Team, you’ll shape the future of the customer experience at DoorDash. Our team influences agents, auditors, and stakeholders across the Support & Integrity organization. We’re passionate about delivering an end-to-end customer journey that is both exceptional and efficient.
We champion scalable, repeatable processes that protect and elevate the customer experience. In this role, you’ll identify trends, develop and implement quality process improvements, and bring your vision to cross-functional initiatives that impact millions of customers.
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