Manager of Customer Support
About this role
Job title: Manager of Customer Support
Your mission
As the Manager of Customer Support at Bitpanda, your primary responsibility will be to set an inspiring vision and achieve established goals within the Customer Support team. You will lead and further expand this team with a strong sense of ownership and commitment to excellence. Working closely with your peers and leadership, you will contribute to developing and implementing mid- to long-term initiatives aligned with the company's strategic objectives.
What you’ll do
- Lead, grow, and inspire your Customer Care team to excel and deliver exceptional results in a fast-paced, rapidly scaling environment.
- Monitor Support KPIs and team performance metrics daily, promptly addressing any gaps or undesired deviations to ensure continuous improvement.
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