Manager, Customer Experience
About this role
About the Role Conduent is seeking a Manager, Customer Experience to lead and develop a team responsible for delivering high-quality customer experience solutions. The role anchors performance, program management, and people development to meet service levels and business objectives. What You'll Do
- Assists others in achieving goals and manages performance appraisals and pay reviews.
- Manages training for 3 or more employees and handles hiring/termination actions.
- Provides technical guidance to employees, colleagues, and customers; accountable for program management functions.
- Delivers quality, productivity, and compliance KPI reports; coaches team members for continuous development.
- Identifies process improvement opportunities and implements action plans; manages delivery strategies and service line penetration.
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