Manager Customer Care
About this role
About the Role FedEx Express Latin America and Caribbean Division is seeking a Manager Customer Care to lead a team responsible for customer support, quality assurance, and workforce management within the Cuautitlán site. The role involves overseeing all representative activities (coaching, monitoring, calibration) with support from QA, and ensuring delivery of both front- and back-office customer care processes, including digital platforms. This position combines people leadership with process excellence to enhance customer experience across the region. What You'll Do
- Manage and supervise a team at a single location, including contractors and various employee categories.
- Oversee all customer care representative activities (coaching, calibration, monitoring) with support from QA.
- Lead front- and back-office customer care processes and drive performance across the contact center.
Read the full description on TalentApply
Create a free account to see the complete job description, how well your CV matches this role, and apply in one click.
AI rewrites and formats your CV so it reads well and gets past screeners.
Get your match percentage for this exact role before you spend time applying.
Send a polished application in one click — no retyping the same details.
Follow every application in one place instead of digging through your inbox.
Free account · No card required
Your next opportunity starts here
Prepare, apply, track, interview and get hired — all from one platform, with AI in your corner.