Lead Teller
About this role
About the Role Lead Tellers act as problem solvers, trusted advisors, and partners to people and businesses in KeyBank communities, resolving client servicing issues and serving as primary troubleshooters for complex needs. They enhance client relationships by delivering distinctive service in-branch, coaching Tellers, and guiding clients toward deeper conversations with bankers while ensuring branch operations stay compliant with regulatory, security, and internal audit controls. What You'll Do
- Identify and resolve client servicing issues; act as the primary troubleshooter for complex problems and client service needs.
- Ask questions and listen to clients to uncover financial needs, then transition them to a banker for deeper financial wellness discussions.
- Observe and provide coaching to Tellers to enhance the client experience and operational effectiveness.
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