Lead Teller
About this role
Job title: Lead Teller
About the Role Be a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. As a Lead Teller, you act as a resource in identifying and resolving client servicing issues, serve as the primary troubleshooter for complex problems and client service needs, and enhance client relationships with KeyBank by providing distinctive quality service in branch. Lead Tellers ask questions and listen to clients to uncover financial needs and transition clients to a banker to have a deeper financial discussion.
What You'll Do
- Act as a resource in identifying and resolving client servicing issues.
- Serve as the primary troubleshooter for complex problems and client service needs.
- Enhance client relationships by delivering distinctive quality service in-branch.
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