Lead Teller
About this role
Job title: Lead Teller
About the Role Lead Teller provides frontline client service and acts as a resource to identify and resolve client servicing issues, serving as the primary troubleshooter for complex problems and client service needs. The role enhances client relationships by delivering distinctive service and coaching Tellers to improve the client experience and branch operations. It also oversees day-to-day Teller scheduling, staffing, and branch compliance with regulatory, security, and internal audit controls.
What You'll Do
- Be a resource in identifying and resolving client servicing issues, serve as the primary troubleshooter for complex problems and client service needs, and enhance client relationships with distinctive quality service in branch.
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