Lead Customer Success Engineer - Data & AI Security
About this role
Lead Customer Success Engineer - Data & AI Security
About the Role
The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam's Securiti AI solutions, and be motivated by maximizing customer success and outcomes. Soft skills combined with technical skills are key in this role. As a Lead Customer Success Engineer, you are the primary technical owner driving long-term customer outcomes across the Securiti Data Command Center platform. You'll lead onboarding, adoption, and optimization; proactively identify churn risk and upsell opportunities; and apply deep expertise in DSPM, Privacy, Data Security, and AI Governance to deliver measurable customer value.
What You’ll Do
- Setup customer accounts; facilitate onboarding; orient stakeholders; walk through administration portals; introduce support channels.
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