KYC Operations Senior Lead - Deactivations
About this role
Job Description
Role & Job purpose
The KYC Operations Senior Lead is responsible for overseeing multiple KYC Team Leads and their respective analyst teams. Your focus will be on driving team performance, streamlining processes, and being an advocate of the Wise values. You will need to ensure that your team is consistently delivering high-quality customer due diligence reviews as well as meeting the operational metrics according to the organisation’s wider objectives.
Job Responsibilities
- Group Leadership
Lead by example and drive a customer focused mindset across your team as well as the wider organisation. Promote a culture of ownership and accountability. Build high-performing teams that value knowledge sharing and continuous learning.
- People management
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