Key Holder
About this role
About the Role The Key Holder is a part-time, on-site leadership role reporting to the Store Manager. You will help promote a sales-driven culture, drive KPI attainment, manage daily operations, and ensure exceptional customer experiences across the store. What You'll Do
- Build a delighted and loyal customer base through engagement, conversion, and capturing customers' phone numbers and e-mail addresses.
- Assist with recruitment, training, development, and succession of high-performing, results-driven Team Members.
- Understand and maintain your own level of Product Knowledge and communicate it to customers and to Store Team Members.
- Manage payroll control and service-driven scheduling to maintain a highly profitable location while delivering the highest service levels.
- Analyze customer profiles, buying trends, and competitive information to impact and drive business.
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