Key Account Manager
About this role
About the Role The Key Account Manager is a customer-facing sales professional responsible for providing accurate price and delivery options, converting inquiries into orders, and building loyal accounts. This on-site, Ohio-based role supports the sales, marketing and product management functions at thyssenkrupp Materials NA, Inc. in Miamisburg by applying organization, negotiating techniques, and attention to detail to meet customer needs. What You'll Do
- Respond to sales calls, faxes, and e-mails
- Generate and follow up on quotes for all products
- Provide technical assistance to customers
- Process sales orders
- Enter return orders, credits, and debits when required
- Enter scrap return order as requested by distribution channels
- Review product inventory and report concerns to purchasing/ management
- Satisfy customer service issues
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