Key Account Manager
About this role
Job title: Key Account Manager
Mapemond Resource is a brand, ideas and strategy development firm focused on the emergence and evolution of brands across Africa. We are adept at melding creative intelligence with studious research and deep market insight in creating brand that people love. We provide clients brand development solutions that help them attain overall business success.
Responsibilities
- Acquire a thorough understanding of key customer needs and requirements
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
- Ensure the correct products and services are delivered to customers in a timely manner
- Serve as the link of communication between key customers and internal teams
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust
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