IT Support Specialist I
About this role
IT Support Specialist I — Massachusetts
FLSA Status: Non-exempt Location: Leominster, Massachusetts Reports To: Helpdesk Manager
Job Purpose
Aspire Living & Learning is seeking an IT Support Specialist I to support the agency’s computer network, hardware, and software, ensuring that group homes and offices operate smoothly, reliably, and securely. This role provides remote and on-site technical support through phone, in person, and remote management.
Key Responsibilities
- Provide technical support for computer systems, hardware, software, and standard applications; troubleshoot issues and deliver timely resolutions or workarounds.
- Assist users with setup, training, and problem-solving for common applications and devices, including one-on-one support and support for group meetings.
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