IT Support Analyst
About this role
Job title: IT Support Analyst
About the Role Mercury is seeking an IT Support Analyst on the Information Security team to ensure secure, scalable IT operations that protect customer privacy and maintain trust across the business. The role emphasizes secure design, automation, and collaboration across teams.
What You'll Do
- Provide day-to-day IT support to employees and contractors via a support queue, serving as a primary point of contact for IT operations
- Own and implement an asset management program covering endpoint devices, virtual infrastructure, cloud assets, domains, certificates, and IoT devices
- Establish and maintain a codified, periodic inventory reconciliation process across discovery tools to ensure accuracy and completeness
- Manage software license lifecycle including tracking, renewals, and disposition planning
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