IT Service Center Specialist
About this role
About the Role
The IT Service Center Specialist provides frontline technical support to students, faculty, and staff within the University of Dayton's IT Service Center. This full-time role supports the campus community, troubleshoots issues, and ensures just-in-time support for classroom and learning spaces. Responsibilities include handling incoming requests, assigning service tickets, escalating issues when necessary, and assisting with service center operations and SLAs, including test scoring. What You'll Do
- Answer incoming IT Service Center requests and troubleshoot computers
- Assign service requests to appropriate departments and escalate issues as needed
- Walk customers through steps to resolve issues or assist with remote management tools
- Provide just-in-time support for campus learning spaces
- Support service center operations, including test scoring within SLAs
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