IT Manager
About this role
Job title: IT Manager
Key Scope Lead IT support operations, ensuring contributors receive timely, consistent, and high-quality support across hardware, software, access, network, and SaaS-related issues. Oversee the support team’s workflows, service standards, documentation, and escalation processes. Identify recurring issues and implement long-term solutions that improve reliability and reduce support burden. Create, maintain, and enforce IT policies related to device usage, software, access, support processes, and operational standards. Work closely with DevOps, SecOps, and other internal service teams to resolve complex technical issues requiring cross-functional expertise. Align support processes with internal service teams to ensure seamless service delivery and clear ownership across teams.
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