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IT Infrastructure Support
Firstsource
onsite
Hyderabad, IN Posted Aug 17, 2026
About this role
Job title: IT Infrastructure Support
Minimum 4 to 6 years of experience in infrastructure support, systems administration, IT operations or Level 2/3 technical support.
- Strong experience using ITSM platforms such as Freshservice, ServiceNow, Jira Service Management or equivalent.
- Experience managing incidents, service requests, problem tickets, and change records.
- Good understanding of ITIL principles and service management practices.
- Proven ability to manage priorities, follow up actions, and meet SLA commitments. Technical Skills
- Microsoft 365 administration and support.
- Microsoft Teams administration and support.
- Entra ID / Azure AD / On-prem AD operational support.
- Exchange Online, SMTP and mail flow troubleshooting. Pro
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