IT Analyst
About this role
Job Title: IT Analyst
We are seeking a skilled IT Infrastructure Support Engineer with excellent communication skills, basic knowledge of passive and active networking, and foundational understanding of ESXi servers and Windows operating systems. The ideal candidate will handle first-level IT infrastructure support and ensure the smooth functioning of IT systems while escalating complex issues to higher support tiers.
Key Responsibilities
- Incident and Request Management: ITSM
- Respond to and resolve technical support tickets promptly, ensuring proper categorization and documentation.
- Escalate unresolved issues to appropriate teams when necessary.
Networking Support:
- Perform basic troubleshooting of passive networking components (cables, patch panels) and active networking devices (switches, routers, access points).
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