Internal Escalations Program Leader
About this role
About the role and team
The Internal Escalations leader is part of the Global Escalations organization, which provides elevated support across all channels (phone, chat, automation, AI) and lines of business. The Internal Escalations leader is responsible for ensuring that critical issues that surface within our support network are identified, mitigated, and resolved. Delivering this caliber of support isn’t easy—it takes a highly motivated leader who can understand Uber’s operations, adapt to our constantly changing business, and help solve problems where no solution currently exists.
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