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IELTS Customer Service Officer

IDP Education Limited
Lagos Posted Aug 24, 2026

About this role

IELTS Customer Service Officer

Location: Lagos

Role purpose

  • As an IELTS Customer Service Officer within the IELTS Customer Care team at IDP Education Nigeria LTD, you will play a pivotal role in ensuring seamless support and guidance to IELTS test candidates.
  • Your efforts will directly enhance candidate satisfaction by providing professional, accurate, and empathetic assistance throughout the test registration and enquiry process.
  • You will act as a primary point of contact for candidates, partners, and stakeholders, managing a wide range of inquiries related to IELTS testing services.
  • Your role requires proactive problem-solving skills, a thorough understanding of IELTS processes, and an ability to work collaboratively within a dynamic team environment.

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