ICCO Customer Care Professional（November）
About this role
Job Description
We are seeking a Customer Care Professional to handle inquiries related to our Business Cards for corporate customers.
As a member of the Commercial Servicing Network and the voice of American Express, you will play a central role in delivering relationship-based customer care through inbound calls. You will engage with a diverse range of Card Members, including business owners, sole proprietors, executives, and corporate employees, helping them with their Business Card needs while building and maintaining strong customer relationships
Responsibilities
- You will be responsible for providing telephone support and making recommendations to Business Card Members and Corporate Card Members.
- Recommend services, benefits, and other ways for Card Members to make the most of their Cards
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