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ICCO Customer Care Professional

American Express
hybrid
Minato-Ku, Tokyo, Japan; Osaka-Shi, Osaka, Japan Posted Aug 15, 2026

About this role

ICCO Customer Care Professional

We are seeking Customer Care Professionals to support inquiries related to our Business Cards for commercial customers. As a member of the Commercial Servicing Network, you will serve as the voice of American Express and play a vital role in delivering Relationship Care through inbound customer interactions.

In this role, you will build meaningful relationships with a diverse range of Business Card Members, including business owners, entrepreneurs, executives, and employees. By understanding each customer's unique needs, you will provide personalized solutions and deliver the exceptional service experience that defines the American Express brand.

Responsibilities

As a Customer Care Professional, you will support Business Card Members and Corporate Card Members by providing exceptional service over the phone. Your responsibilities will include:

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