HR Specialist, HR Shared Services
About this role
HR Specialist, HR Shared Services
The HR Shared Services Specialist serves as the first point of contact for employees and managers, delivering timely, accurate, and customer-focused HR support. This role is responsible for resolving HR inquiries, completing HR transactions, and escalating complex cases as appropriate.
This position plays a critical role in enabling consistent, high-quality employee experience through standardized processes, self-service adoption, and effective case management across a global HR Shared Services model supporting APAC, EMEA, and US regions.
Location: India, Gurugram
Functions:
- Serve as the initial contact for HR inquiries received through Vantive’s case management system (HRCentral).
- Respond to employee and manager questions related to core HR processes and policies, with a strong focus on Workday transactions and HRIS-based activities.
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