HR Services France Lead with French
About this role
About a role:
This role is accountable for coordinating HR Customer Service delivery, ensuring consistent, compliant and high-quality service execution. The HR Services France Lead acts as the single operational interface between the client and business. The role is responsible for operational delivery oversight, performance monitoring, escalation management, and continuous service improvement across all delivery locations. In addition, the role owns Customer Satisfaction surveys and ensures feedback is translated into concrete and measurable improvement actions.
What you'll do
- Guarantee compliance with SLAs, OLAs and KPIs.
- Coordinate operational activities across all delivery locations.
- Coordinate task allocation, prioritisation and workload distribution.
- Prepare and present operational dashboards and performance reports.
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