Homeowner Resolution Specialist
About this role
About the Role This role focuses on actively ensuring the Renewal by Andersen brand is strengthened by quickly and professionally resolving homeowner issues. The specialist will work closely with Owners and Managers of the Renewal by Andersen network, as well as internal Sales, RD&I, Quality and Manufacturing teams to communicate and resolve service and product quality issues. What You'll Do
- Facilitates communication and resolution of the highest risk elevated and non-routine Renewal by Andersen Homeowner Complaint issues that are brought to the attention of Renewal by Andersen and Andersen Corporation.
- Advises parties regarding technical product information and performance to minimize litigation and financial exposure.
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