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HelpDesk Officer
International Facilities Services (IFS) Group
onsite
Mainland / Surulere, Lagos Posted Aug 17, 2026
About this role
HelpDesk Officer - International Facilities Services (IFS) Group Location: Mainland / Surulere, Lagos Employment Type: Full-time
Job Summary
- The Helpdesk Officer will manage the facilities helpdesk and CMMS/CAFM system, logging, prioritising, and tracking all maintenance requests from receipt through to resolution.
- The role is the operational nerve centre of the FM team, ensuring requests are correctly categorised, routed to the right service team, and tracked against agreed response and resolution timelines.
- The role requires strong organisational skills, clear communication, and a calm, methodical approach, particularly when handling urgent requests.
Key Responsibilities
- Receive, log, and categorise all maintenance requests (phone, email, app, walk-in) into the CMMS/CAFM system accurately and promptly.
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