Helpdesk Analyst
About this role
Technical Support Help Desk
Category : IT
Employment type : Contract
Reference : BH-399532
Helpdesk Analyst
12 month contract/contract to hire
Tempe, AZ (Hybrid)
This role provides first-level technical assistance to financial advisors who need help accessing and navigating proprietary systems and technology. The ideal candidate is a customer-service-oriented problem solver who is comfortable working with people over the phone and has a basic understanding of technical troubleshooting. The role is primarily focused on delivering excellent customer service while using basic troubleshooting skills to identify and resolve technology issues.
Key Responsibilities
- Provide first-level technical support to financial advisors via inbound phone calls.
- Troubleshoot access and navigation issues involving proprietary systems.
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