Help Desk Technician 2
About this role
Job title: Help Desk Technician 2
About the Role Provide second level support for Plant Help Desk Technicians and oversee the client technology environment by analyzing requirements, resolving problems, and recommending and evaluating hardware and software solutions. This role ensures end user devices and software stay current and secure across multiple locations including offices and plants.
What You'll Do
- Provide 2nd level support for plant help desk technicians
- Analyze and recommend new software and hardware solutions
- Oversee upgrades of all existing client software and hardware solutions
- Oversee antivirus/antimalware solution for all clients
- Create/Update scripts to aid in automated processes
- Create/Update client OS images to standardize installations
- Assist in support various third party vendors with plant specific computer systems
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