Head of Operations
About this role
Westfield Consulting Limited - Our client, in the Financial Sector (Microfinance Bank) is looking for qualified and passionate candidates for the position below: Job Title: Head of Operations Location: Ojodu Berger, Lagos Employment Type: Full-time Job Summary Responsible for guaranteed quality customer service delivery through efficient and effective operations, while ensuring compliance with the bank’s laid down policies, procedures, processes and regulatory. Roles
- Ensure that all units have the necessary tools to work effectively.
- Ensure all Operations staff is abreast of the Bank’s policies and procedures.
- Ensure that all customers’ requests are treated.
- Ensure all staff attends to customers promptly and are always courteous.
- Supervise Operations activities (cash, customer service and funds transfer) to ensure timely and efficient service delivery to customers.
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