Head of Client Experience
About this role
About the Role We’re seeking a transformational leader and technical builder who will reimagine client experience in an AI-native world. The Head of Client Experience will design and execute a vision for serving and delighting our clients now and into the future. What You'll Do
- Set the vision for CX at Symmetry, defining agentic client experience with a balance of technology and human judgment, enabling a content strategy that delivers customer value.
- Build toward 24/7 AI-powered support where clients get what they need through intelligent agents.
- Partner with Product and Engineering as a technical collaborator, shaping how our AI products integrate with client workflows.
- Drive and measure client satisfaction through both AI and human interactions.
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