Head, Network Operations & Service Delivery
About this role
Head, Network Operations & Service Delivery
Job Type Full Time
Qualification BA/BSc/HND , MBA/MSc/MA
Experience
- 8 - 10 years
Location
Lagos
Job Field Engineering / Technical
Job Summary
The Head, Network Operations & Service Delivery is responsible for leading the operational management, service assurance and delivery governance of NTEL’s technology infrastructure and customer services. The role provides leadership across Network Operations, Service Delivery, Operational Excellence and the Technology Mobilisation Office (TMO), ensuring that network services remain reliable, customer-focused and operationally efficient. The position establishes operational governance, standard operating procedures, service management frameworks and operational readiness processes to support NTEL’s technology transformation and commercial growth.
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